Terms of Service

Effective 9 August 2026 · One Hill Media, Riverside County, California

These terms cover photography, video, drone and related media work carried out by One Hill Media (“we”, “us”) for a client (“you”) — usually a listing agent, broker, property manager or owner. Booking a shoot means accepting them.

1. Booking and scheduling

A date is requested through the booking form and is not held until we confirm it in writing. We confirm by email, normally the same day.

Shoots are scheduled in arrival windows rather than fixed times, because light and travel move. We will tell you if we are running outside the agreed window.

2. Payment

2.1 When payment is due

Payment is due on delivery. When the edit is finished we send a set of watermarked, reduced-size preview images and an invoice. The full-resolution files, video and any hosted property website are released once the invoice is paid in full.

2.2 What the price includes

Package and add-on prices are per property and are listed on our site. They include the shoot, the edit, the licence described in section 3, and delivery. Travel outside Riverside County is quoted before the shoot and added to the invoice.

2.3 How to pay

Bank transfer or card. Payment details are on the invoice. Invoices are in US dollars.

2.4 Late payment

• Invoices are payable on receipt.
• If an invoice is unpaid after 14 days, the licence in section 3 is suspended until it is settled. In practice that means the images must come down from the MLS, your website and any advertising.
• If an invoice is unpaid after 30 days, interest accrues at 1.5% per month on the outstanding balance, and we may decline further bookings until the account is clear.

2.5 Payment is not deferred to a closing

We do not defer payment until a property sells. The invoice is settled on delivery whether the listing goes under contract in a week, sits for six months, or is withdrawn.

2.6 Hotels and short-term rentals

Hospitality work is invoiced on delivery on the same terms as above. Multi-unit and per-day work may be invoiced in stages for longer engagements, agreed in writing beforehand.

3. Licence and ownership

We retain copyright in everything we shoot. That is the normal position for commissioned photography and it is what makes section 2.4 enforceable.

On payment in full you receive a perpetual, non-exclusive licence to use the delivered media to market the property in question, including:

• the MLS and syndicated portals such as Zillow, Redfin and Realtor.com;
• your own website, social channels, email and print marketing;
• paid advertising for that property and for your own business.

The licence does not extend to:

• resale, sublicensing, or transfer to another agent, brokerage, builder, stager or portal as a standalone asset;
• use by a subsequent listing agent if the property is relisted with someone else — they need their own licence;
• any use at all before the invoice is paid.

We may show the work in our own portfolio and marketing. Tell us before the shoot if a property is sensitive and we will leave it out.

4. Delivery and turnaround

Previews are delivered the next day after the shoot. Full-resolution files follow on payment, normally within a few hours of it clearing. Same-night rush delivery is available as a paid add-on when booked in advance.

Stills are delivered MLS-sized and print-sized. We upload to the MLS on your behalf at no charge where you give us access.

5. Access and site conditions

Supra or lockbox access is fine and nobody needs to be on site. You are responsible for making sure we can get in at the agreed time, and that the property is ready to photograph — lights working, blinds as you want them, cars moved, bins away.

We do not move heavy furniture, clean, or stage. We will make small adjustments as we go.

Drone work is flown under FAA Part 107. Some locations sit in controlled airspace and need authorisation, which we file in advance where possible. If authorisation is refused or conditions make a flight unsafe, we will deliver the rest of the shoot and remove the aerial portion from the invoice.

6. Rescheduling and cancellation

• More than 24 hours notice: reschedule or cancel free of charge.
• Inside 24 hours: 50% of the package, because the slot can rarely be refilled.
• No access on arrival: 50% of the package, plus travel.
• Weather: always free. We move exteriors and aerials to the next clear window and carry on with interiors where we can.

7. Reshoots

If you are not happy with the work, tell us before the listing goes live and we will reshoot the property at no cost. This covers our workmanship. It does not cover changes to the property after the shoot, a change of mind about staging, or a new set of requirements.

8. Liability

We carry insurance and are FAA Part 107 certified. Our liability for any claim connected with a booking is limited to the amount you paid for it. We are not liable for indirect or consequential loss, including lost sales or lost commission.

Nothing here limits liability that cannot be limited by law.

9. Changes to these terms

We may update these terms. The version in force is the one published here on the date your shoot is confirmed. Material changes will not be applied retrospectively to a booking already confirmed.

Contact

Questions about any of this — ask before you book, not after.
info@onehillmedia.com · (760) 835 5701